Warranty

Dataworld Pty Ltd provides various length of warranty on different items. Please review Item description for this information. We understand hardware failure can be annoying experience, and hence we aim to provide you with speedy turn around for all faulty equipment and expert after sale.

To claim warranty,

• 1) Please login to your account and fill out Warranty section.
• 2) Once form is filled out, you will receive email within 24 hours from support@dataworldit.com.au with Warranty Number
• 3) Please send product back to our Melbourne warehouse with copy of invoice and Warranty Number for service or replacement.

IMPORTANT: Please pack the hardware well for shipping

• We will not be responsible for any damage caused during return shipping.
• All goods must be returned at your cost.
• All replacement items will be shipped at our cost.

RETURNS & EXCHANGE

• Products returned for credit within 28 days in original packaging and condition will be charged 18% restocking fee as well as full freight to our Melbourne Office. No returns will be accepted 30 days after purchase.
• Products returned for credit within 28 days without original packaging and condition will be charged 40% restocking fee as well as full freight to our Melbourne Office. No returns will be accepted 30 days after purchase.

What if I Ordered Wrong Item?

We strongly recommend to double check size required before purchasing. If you made a mistake and ordered a wrong item we can organise exchange at additional cost.
Cost associated with Exchange is exactly the same as per RETURNS & EXCHANGE Section above - we treat all exchanges as Returns due to costs associated with transportation and labour.